1. General Information

GymCrush offers secure, fast, and reliable online payments through Viva Wallet Smart Checkout, ensuring a seamless checkout experience for every customer.
All transactions are processed in compliance with the European PSD2 directive and are protected by Strong Customer Authentication (SCA) and SSL encryption.

Payments can be made using any of the methods below, depending on your preference and device.

2. Accepted Payment Methods

a. Debit & Credit Cards

We accept all major debit and credit cards, including:

  • Visa

  • Mastercard

  • Maestro

  • American Express

  • Diners Club

All card payments are processed securely via Viva Wallet’s encrypted gateway. GymCrush does not store or have access to your card details at any point.

b. Viva Wallet Account

Customers who hold a Viva Wallet account can pay directly through their Viva Wallet balance or linked cards.
Transactions are completed instantly and verified through Viva Wallet’s secure authentication system.

c. Apple Pay & Google Pay

Payments via Apple Pay and Google Pay are fully supported through the Viva Wallet Smart Checkout environment.
These digital wallet options allow you to confirm payments instantly using fingerprint, Face ID, or passcode on your mobile device.

d. Pay by Bank / Instant Transfer

You can also complete your order via direct bank payment using Viva Wallet’s Pay by Bank feature.
This method connects you securely to your online banking environment, allowing a real-time transfer without entering card details.

3. Security & Data Protection

Viva Wallet Smart Checkout is certified to PCI DSS Level 1, the highest level of payment data security.
Your personal and payment information is fully encrypted and never stored by GymCrush.
All transactions undergo two-factor authentication (2FA) where required by EU regulations.

4. Payment Confirmation

Once your payment is successfully completed, you will automatically receive an email confirmation from GymCrush, summarizing your order details and payment reference.
If the transaction fails or is cancelled, you will be notified immediately, and no charges will apply.

5. Refunds & Cancellations

In case of order cancellation or product return, the refund will be processed through the same payment method originally used.
Refund processing times may vary depending on your card issuer or bank policy, but GymCrush initiates the refund as soon as the return is approved.

6. Currency & Charges

All payments are processed in Euro (€).
GymCrush does not impose any additional transaction fees. However, your bank or card provider may apply standard international or conversion fees depending on your account’s currency and location.

7. Fraud Prevention

To protect our customers and maintain transaction integrity, GymCrush and Viva Wallet employ advanced fraud detection systems.
Suspicious or high-risk transactions may be subject to additional verification or cancellation for security reasons.

8. Contact

If you experience any issues with payment or encounter an error during checkout, please contact our support team at support@lightgrey-ibis-562327.hostingersite.com.
For more details on Viva Wallet Smart Checkout technology, visit developer.viva.com/smart-checkout.